Not a good day to be an Orcon UBS DSL customer!

[Pete]

First we have an outage overnight that requires us to power-cycle our
router (they claim), second we have a "Telecom problem" (they claim)
meaning we can't authenticate, and finally once that all settles,
this afternoon we experience international traffic problems!

Details at orcon.net.nz/help/status
[although, the way they're wording things on that page is changing
every now and then!]

Not a good day to be an Orcon customer... An even worse one to work
on help-desk I would imagine!

Lucky the weekend is almost here ;-)

Thoughts?

[Nick Rout]

When I woke up I did notice that the router had eeconnected, and had not obtained the autmatic DNS server address info, meaning that my lan
couldn't access anything other than by IP address.

I did find the DNS settings in the logs, from previous logins. I changed the router from obtaining them automatically to my manual configuartion
and it then worked.

I am just wondering why orcon has changed the login to NOT give out DNS
addresses when lots of people will be relying on it.

I did not have to power cycle.


On Fri, 16 Sep 2005 14:19:01 +1200

Post by Pete
First we have an outage overnight that requires us to power-cycle our
router (they claim), second we have a "Telecom problem" (they claim)
meaning we can't authenticate, and finally once that all settles,
this afternoon we experience international traffic problems!
Details at orcon.net.nz/help/status
[although, the way they're wording things on that page is changing
every now and then!]
Not a good day to be an Orcon customer... An even worse one to work
on help-desk I would imagine!
Lucky the weekend is almost here ;-)
Thoughts?
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see http://unixathome.org/adsl/ for archives, FAQ,
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[Pete]

Post by Nick Rout
I am just wondering why orcon has changed the login to NOT give out DNS
addresses when lots of people will be relying on it.

Logs at this end show that Orcon are indeed assigning the DNS server
addresses during the PPP negotiation phase again. I can't confirm
that they stopped doing this as you have said (because we use a hard-
coded DNS server IP) but I believe you! ;)

I can however confirm they are assigning them as of our last login
(approx 45 mins ago).

Funnily enough, they are assigning the same IP address for both
primary & secondary DNS (210.55.12.1) whereas they used to assign
210.55.12.1 & 210.55.12.2 (still silly IMHO as they are both within
the same /24 range and therefore could possibly both go offline at
the same time).

Regards,
Pete
---------
All Prices are GST exclusive. E and O.E.
The views expressed in this message are that of the individual sender.

Pete Mundy, Advanced Communications Ltd
10 Vanguard Street, Nelson NZ
Ph 64-3-5469169 Fax [phone]
***@advcomm.co.nz http://www.advcomm.co.nz

[Mark Foster]

Post by Nick Rout
When I woke up I did notice that the router had eeconnected, and had not
obtained the autmatic DNS server address info, meaning that my lan
couldn't access anything other than by IP address.
I did find the DNS settings in the logs, from previous logins. I changed
the router from obtaining them automatically to my manual configuartion
and it then worked.
I am just wondering why orcon has changed the login to NOT give out DNS
addresses when lots of people will be relying on it.

DNS is a part of PPP; No ISP with half a clue would break
auto-assigned-DNS. Therefore more than likely there was some 'funkiness'
in your last set of PPP credentials and ISPs usually advise a restart to
'start from scratch' - likely then that you'd get reassigned appropriate
NS and would be happy...

When you're already broken, often a reboot is a good idea. Or is it that
too many years of Microsoft OS usage has corrupted my thinking...

Mark.

[LEE Tet Yoon]

Post by Pete

Post by Nick Rout
I am just wondering why orcon has changed the login to NOT give out DNS
addresses when lots of people will be relying on it.

Logs at this end show that Orcon are indeed assigning the DNS server
addresses during the PPP negotiation phase again. I can't confirm
that they stopped doing this as you have said (because we use a hard- coded DNS server IP) but I believe you! ;)
I can however confirm they are assigning them as of our last login
(approx 45 mins ago).
Funnily enough, they are assigning the same IP address for both
primary & secondary DNS (210.55.12.1) whereas they used to assign
210.55.12.1 & 210.55.12.2 (still silly IMHO as they are both within
the same /24 range and therefore could possibly both go offline at
the same time).

Similar issues here. IIRC, I got disconnected at about 5 am. I was busy but noticed it reconnected at about 6 am but no DNS assigned. I was using IP Cop with PPtP connected to my M1122 which was in PPPoA relay mode. I disconnected and reconnected but it didn't help. It also disconnected and reconnected within a few minutes by itself once or twice at some stage. So I restarted IP Cop but this didn't help either. So I reset my M1122 and it restarted along with my last saved config which was in normal NAT mode with the modem establishing the PPPoA completely. I didn't check completely since I had to rush out to catch (this was about 7 am) the bus (which I ended up missing) but I think no DNS had been assigned, at least I couldn't seem to do DNS lookups on a local computer...

[Wayne Kampjes]

No telecom problems!

-----Original Message-----
From: owner-***@unixathome.org [mailto:owner-***@unixathome.org] On
Behalf Of Pete
Sent: Friday, 16 September 2005 02:19
To: ***@lists.unixathome.org
Subject: Not a good day to be an Orcon UBS DSL customer!


First we have an outage overnight that requires us to power-cycle our
router (they claim), second we have a "Telecom problem" (they claim)
meaning we can't authenticate, and finally once that all settles,
this afternoon we experience international traffic problems!

Details at orcon.net.nz/help/status
[although, the way they're wording things on that page is changing
every now and then!]

Not a good day to be an Orcon customer... An even worse one to work
on help-desk I would imagine!

Lucky the weekend is almost here ;-)

Thoughts?
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to ***@lists.unixathome.org
with "unsubscribe adsl" in the body of the message



"This communication, including any attachments, is confidential.
If you are not the intended recipient, you should not read
it - please contact me immediately, destroy it, and do not
copy or use any part of this communication or disclose
anything about it. Thank you. Please note that this
communication does not designate an information system for
the purposes of the Electronic Transactions Act 2002."

[Thomas Salmen]

It's been rather a trying day in the Orcon offices. There have been two
problems affecting DSL today:

The first issue was caused by a linecard crash in one of the ERXes we were
moving customers onto. This had the unfortunate effect of screwing config,
which took a while to fix.

The second issue was unrelated to the first, and was caused by the rather
spectacular crash of one of our core routers. Thankfully we have plenty of
spares; otherwise we'd probably still be offline.

And neither issue had anything to do with Telecom. Wayne was in fact most
helpful in assisting troubleshooting our first problem this morning - even
after we woke him up at 5am.

/t

PS - groveling apologies to all Orcon DSL users. It's pretty unlikely that
we'll have another outage like this; we've taken some extra steps today to
make sure of it.

Post by Wayne Kampjes
No telecom problems!
-----Original Message-----
Behalf Of Pete
Sent: Friday, 16 September 2005 02:19
Subject: Not a good day to be an Orcon UBS DSL customer!
First we have an outage overnight that requires us to power-cycle our
router (they claim), second we have a "Telecom problem" (they claim)
meaning we can't authenticate, and finally once that all settles,
this afternoon we experience international traffic problems!
Details at orcon.net.nz/help/status
[although, the way they're wording things on that page is changing
every now and then!]
Not a good day to be an Orcon customer... An even worse one to work
on help-desk I would imagine!
Lucky the weekend is almost here ;-)
Thoughts?
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
with "unsubscribe adsl" in the body of the message
"This communication, including any attachments, is confidential.
If you are not the intended recipient, you should not read
it - please contact me immediately, destroy it, and do not
copy or use any part of this communication or disclose
anything about it. Thank you. Please note that this
communication does not designate an information system for
the purposes of the Electronic Transactions Act 2002."
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
with "unsubscribe adsl" in the body of the message

[John Morch]

Guess unlikly just happenned.
3 good outages today!!

Subject: RE: Not a good day to be an Orcon UBS DSL customer!
Date: Fri, 16 Sep 2005 17:10:43 +1200
It's been rather a trying day in the Orcon offices. There have been two
The first issue was caused by a linecard crash in one of the ERXes we were
moving customers onto. This had the unfortunate effect of screwing config,
which took a while to fix.
The second issue was unrelated to the first, and was caused by the rather
spectacular crash of one of our core routers. Thankfully we have plenty of
spares; otherwise we'd probably still be offline.
And neither issue had anything to do with Telecom. Wayne was in fact most
helpful in assisting troubleshooting our first problem this morning - even
after we woke him up at 5am.
/t
PS - groveling apologies to all Orcon DSL users. It's pretty unlikely that
we'll have another outage like this; we've taken some extra steps today to
make sure of it.

Post by Wayne Kampjes
No telecom problems!
-----Original Message-----
Behalf Of Pete
Sent: Friday, 16 September 2005 02:19
Subject: Not a good day to be an Orcon UBS DSL customer!
First we have an outage overnight that requires us to power-cycle our
router (they claim), second we have a "Telecom problem" (they claim)
meaning we can't authenticate, and finally once that all settles,
this afternoon we experience international traffic problems!
Details at orcon.net.nz/help/status
[although, the way they're wording things on that page is changing
every now and then!]
Not a good day to be an Orcon customer... An even worse one to work
on help-desk I would imagine!
Lucky the weekend is almost here ;-)
Thoughts?
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
with "unsubscribe adsl" in the body of the message
"This communication, including any attachments, is confidential.
If you are not the intended recipient, you should not read
it - please contact me immediately, destroy it, and do not
copy or use any part of this communication or disclose
anything about it. Thank you. Please note that this
communication does not designate an information system for
the purposes of the Electronic Transactions Act 2002."
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
with "unsubscribe adsl" in the body of the message

--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
with "unsubscribe adsl" in the body of the message

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