Nathan Legg
2005-08-15 03:50:33 UTC
I have been dealing with ihug for the past few months trying to find out
why my international downloads are so slow. At one point I had received
a small credit on my account, but get told later on that it was done
purely as a good will guesture. I wont be getting any more refunds. I've
spoken to the helpdesk an insane number of times and I'm just not
getting anywhere. You name it, I've tried it.
Basically on my supposed 2mbit plan, internationally I get between 256k
and 1mbit downloads. Nationally I get up to 1.8mbit. This is supposed to
be acceptable. They tell me I'm 4km from the exchange. Yet if that's an
issue why can I get up to 1.8 mbit nationally, or 2mbit prior to
changing to bliink? They then blab on about it's because the traffic is
coming internationally and that "there are so many variables..."
Prior to moving to bliink with ihug, I was on a 2mbit plan (ihug
jetstream) which was flawless. Change to bliink and the speeds drop.
The helpdesk seem to either be very incompent/diss-interested or they're
just trying to flick me off which leads me to suspect they do know about
the issue but wont admit to it. I've spoken to all the ranks over the
issue - from the helpdesk to supervisors to management. I had sent them
a bunch of tracerts and download speeds tests. Subsequent calls to the
helpdesk and I get asked to do those tests again. I have to keep
refering them to previous call logs to get anywhere. One tracert I sent
got back the responce "There seems to be an obvious problem looking at
your trace routs…those milliseconds shouldn’t be getting above a 100. I
have passed this on to our network team so they can investigate." Of
course nothing actually gets done untill I chase up the issue.
What bugs me is that I've requested a telecom tech to come out each time
I had called them months and months ago, yet no tech has come. The fact
that they're not sending one out, even after multiple requests and
promises back from them, further suggests that they know what the issue is.
I could change isp but for all I know it wont fix the problem.
why my international downloads are so slow. At one point I had received
a small credit on my account, but get told later on that it was done
purely as a good will guesture. I wont be getting any more refunds. I've
spoken to the helpdesk an insane number of times and I'm just not
getting anywhere. You name it, I've tried it.
Basically on my supposed 2mbit plan, internationally I get between 256k
and 1mbit downloads. Nationally I get up to 1.8mbit. This is supposed to
be acceptable. They tell me I'm 4km from the exchange. Yet if that's an
issue why can I get up to 1.8 mbit nationally, or 2mbit prior to
changing to bliink? They then blab on about it's because the traffic is
coming internationally and that "there are so many variables..."
Prior to moving to bliink with ihug, I was on a 2mbit plan (ihug
jetstream) which was flawless. Change to bliink and the speeds drop.
The helpdesk seem to either be very incompent/diss-interested or they're
just trying to flick me off which leads me to suspect they do know about
the issue but wont admit to it. I've spoken to all the ranks over the
issue - from the helpdesk to supervisors to management. I had sent them
a bunch of tracerts and download speeds tests. Subsequent calls to the
helpdesk and I get asked to do those tests again. I have to keep
refering them to previous call logs to get anywhere. One tracert I sent
got back the responce "There seems to be an obvious problem looking at
your trace routs…those milliseconds shouldn’t be getting above a 100. I
have passed this on to our network team so they can investigate." Of
course nothing actually gets done untill I chase up the issue.
What bugs me is that I've requested a telecom tech to come out each time
I had called them months and months ago, yet no tech has come. The fact
that they're not sending one out, even after multiple requests and
promises back from them, further suggests that they know what the issue is.
I could change isp but for all I know it wont fix the problem.
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to ***@lists.unixathome.org
with "unsubscribe adsl" in the body of the message
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to ***@lists.unixathome.org
with "unsubscribe adsl" in the body of the message