Jetstream Surf Capping

[ADSL-List - Sam]

Good morning fellow bandwidth addicts,

Has anyone else noticed that their ADSL connection is being forcefully
disconnected in the early hours of the morning?

My ISP disconnection times look like this:
2005-04-21 04:16:41
2005-04-15 04:12:00
2005-04-13 04:05:17

...which is more than just a little bit suspicious if you ask me.

Mind you this could be something to do with the fact that I've *somehow*
managed to download <cough>47gig<cough> this month... Maybe telescum have
finally clued up to the fact that their speed 'capping' system doesn't work
very well?

I'm interested to see if *everyone* (or at least everyone on JS+) is being
disconnected on a regular basis now, or if it's only people who are over
their 10gig cap, or else maybe people over another pre-defined limit
(although I guess there's no point in selling a connection with a 10gig
limit only to actually cap it at 20 for instance, but maybe they're
targeting the higher usage customers?)

Now, the REALLY interesting thing is that after my forced disconnection
(FDC) on the 13th, I was speed capped to 64k (boo!). However, my subsequent
FDC on the 15th saw my connection go uncapped again (very odd, but yay
anyway!). Another FDC on the 21st, and I'm capped to 64k again (boo!).
Makes you wonder what is going to happen next time!? (I'll keep you posted).

The uncapping on the 15th might have been a teething issue with the new FDC
system (if in fact there is such a system and it's not all in my head and/or
a rather striking coincidence), but I guess I'll soon see in a few days as
my billing month rolls over on the 25th so I'll let you know what happens
after then.

Sam (aka: Master Leech :)

[Mark Foster]

Post by ADSL-List - Sam
Good morning fellow bandwidth addicts,
Has anyone else noticed that their ADSL connection is being forcefully
disconnected in the early hours of the morning?
2005-04-21 04:16:41
2005-04-15 04:12:00
2005-04-13 04:05:17
...which is more than just a little bit suspicious if you ask me.
Mind you this could be something to do with the fact that I've
*somehow* managed to download <cough>47gig<cough> this month... Maybe
telescum have finally clued up to the fact that their speed 'capping'
system doesn't work very well?

They have to kick you off to rerate the line, as I understand it.

Your being reconnected at full rate is essentially an error to your benefit.

But FWIW, being discon'd regularly is something I experience too, and i've
never had a satisfactory answer. For discon's at 4am, however, its
probably safe to assume that network upgrades etc (which we aren't
necessarily notified of) will be actioned at that time of day instead of
during business hours, so I tend to accept that such things will happen
from time to time.

Its their regularity that bothers me...

[ADSL-List - Sam]

Hmm, good point Mark, hadn't thought about network upgrades... I guess
we'll find out in a week or so when the FDC trend either continues or not.

Don't get me wrong BTW, I'm not complaining, (long live telecom in all their
ineptitude! - no offence to the tc engineers reading this) I'm mearly
attempting to better understand the system so that I can manage my usage to
get optimum benefit from the situation as it currently presents itself. :D

As for the "shhh, don't tell telecom" naysayers... I think telecom are
*probably* already aware of the rate limiting issues on their own network,
considering I have heard directly from a reliable source (telecom JetStream
engineer) that some users are generating in excess of 120gig of traffic per
month, and that was on a 256k line! :) So my mear 40gig probably won't even
raise an eyebrow.

Besides... when was the last time that tc took notice of what ANY of it's
customers had to say, let alone a little public forum like this one!? And
even if they DID suddenly wake up and start listening to us, prehaps that
would be a good thing, it might actually gain us some credibility and maybe
even leverage with them!

:)

Sam.

-----Original Message-----
From: Mark Foster [mailto:***@blakjak.net]
Sent: Friday, 22 April 2005 9:16 a.m.
To: ADSL-***@ProDataNZ.com
Cc: ***@lists.unixathome.org
Subject: Re: Jetstream Surf Capping


They have to kick you off to rerate the line, as I understand it.

Your being reconnected at full rate is essentially an error to your benefit.

But FWIW, being discon'd regularly is something I experience too, and i've
never had a satisfactory answer. For discon's at 4am, however, its
probably safe to assume that network upgrades etc (which we aren't
necessarily notified of) will be actioned at that time of day instead of
during business hours, so I tend to accept that such things will happen
from time to time.

Its their regularity that bothers me...

[LEE Tet Yoon]

Post by ADSL-List - Sam
As for the "shhh, don't tell telecom" naysayers... I think telecom are
*probably* already aware of the rate limiting issues on their own network,
considering I have heard directly from a reliable source (telecom JetStream
engineer) that some users are generating in excess of 120gig of traffic per
month, and that was on a 256k line! :) So my mear 40gig probably won't even
raise an eyebrow.
Besides... when was the last time that tc took notice of what ANY of it's
customers had to say, let alone a little public forum like this one!? And
even if they DID suddenly wake up and start listening to us, prehaps that
would be a good thing, it might actually gain us some credibility and maybe
even leverage with them!

This is interesting to me. I used to use JS Surf but switched to UBS. At first, I used 40gb or over no problem. Then about 2 months before I moved to UBS, Telecom started capping me to 64k, quite fast too (usually within having used 15-20gb if I recall correctly). This cap seemed to stay... Hmm I was using Orcon as my ISP, maybe this lenient capping policy only applies to Xtra users? :-P

So you're telling me they're still not capping a lot of people properly? Maybe I should move back to JS Plus or whatever it's called now :-P

[Dave Williams]

You haven't had an alarm installed recently as it would do that.

Dave

-----Original Message-----
From: owner-***@unixathome.org [mailto:owner-***@unixathome.org] On Behalf
Of ADSL-List - Sam
Sent: Friday, 22 April 2005 1:59 a.m.
To: ADSL List
Subject: Jetstream Surf Capping

Good morning fellow bandwidth addicts,

Has anyone else noticed that their ADSL connection is being forcefully
disconnected in the early hours of the morning?

My ISP disconnection times look like this:
2005-04-21 04:16:41
2005-04-15 04:12:00
2005-04-13 04:05:17

...which is more than just a little bit suspicious if you ask me.

Mind you this could be something to do with the fact that I've *somehow*
managed to download <cough>47gig<cough> this month... Maybe telescum have
finally clued up to the fact that their speed 'capping' system doesn't work
very well?

I'm interested to see if *everyone* (or at least everyone on JS+) is being
disconnected on a regular basis now, or if it's only people who are over
their 10gig cap, or else maybe people over another pre-defined limit
(although I guess there's no point in selling a connection with a 10gig
limit only to actually cap it at 20 for instance, but maybe they're
targeting the higher usage customers?)

Now, the REALLY interesting thing is that after my forced disconnection
(FDC) on the 13th, I was speed capped to 64k (boo!). However, my subsequent
FDC on the 15th saw my connection go uncapped again (very odd, but yay
anyway!). Another FDC on the 21st, and I'm capped to 64k again (boo!).
Makes you wonder what is going to happen next time!? (I'll keep you posted).

The uncapping on the 15th might have been a teething issue with the new FDC
system (if in fact there is such a system and it's not all in my head and/or
a rather striking coincidence), but I guess I'll soon see in a few days as
my billing month rolls over on the 25th so I'll let you know what happens
after then.

Sam (aka: Master Leech :)
--
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see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to ***@lists.unixathome.org
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[David Hawke]

As most have now experienced, due to the termination of the Jetstream
Partner services, we have changed over from a Jetsream Plus 10Gb plan to
the equivalent (or was that replacement) from our ISP.

Surprise surprise - the latest Telecom bill has a full month's charge
for the Jetstream Plus service, despite the changeover occurring in the
middle of the period.

I queried the charge with Telecom and was advised that as it is a volume
based charge that the full amount is liable - because we might have used
the full volume in the first part of the month.

It seems to me that there are 2 options for them to sort their charges
out (particularly as they have forced the change - they have broken the
contract with us, not vice versa)
- consider it as a service charge - and therefore they should only
charge the first 2 weeks (it happens that the change was exactly
mid-period, 31 Aug), or
- consider it as a volume charge, determine the data volume we used for
the period up to 31 Aug, and pro-rate accordingly.

Suggesting that we need to pay the full charge because we might have
used the full data volume does not sit all well.

Yours in warning

David Hawke

[Paul Quinlan]

And you left it at that David?

I also have been charged the full month, and will not accept that. I was
waiting till I saw what my ISP was going to do, as last time, they did not
part charge, and it turned out in my favour. However, this time, they have
part charged from changover date, and in no way will I accept a charge from
Telecom for a service they didn't provide.

My Telecom bill states Telecom IP services 06/08/05 - 05/09/05, that tells
me it is time based rental, not volume based. I will only accept time based
credit, which for me is from 24/08/05 when I changed over - at their
insistance that I do when they advised they were terminating the service.

Yours definitely!

Paul Quinlan



-----Original Message-----
From: owner-***@unixathome.org [mailto:owner-***@unixathome.org] On Behalf
Of David Hawke
Sent: Tuesday, 20 September 2005 9:00 a.m.
Cc: ADSL List
Subject: Warning - Telecom charges


As most have now experienced, due to the termination of the Jetstream
Partner services, we have changed over from a Jetsream Plus 10Gb plan to
the equivalent (or was that replacement) from our ISP.

Surprise surprise - the latest Telecom bill has a full month's charge
for the Jetstream Plus service, despite the changeover occurring in the
middle of the period.

I queried the charge with Telecom and was advised that as it is a volume
based charge that the full amount is liable - because we might have used
the full volume in the first part of the month.

It seems to me that there are 2 options for them to sort their charges
out (particularly as they have forced the change - they have broken the
contract with us, not vice versa)
- consider it as a service charge - and therefore they should only
charge the first 2 weeks (it happens that the change was exactly
mid-period, 31 Aug), or
- consider it as a volume charge, determine the data volume we used for
the period up to 31 Aug, and pro-rate accordingly.

Suggesting that we need to pay the full charge because we might have
used the full data volume does not sit all well.

Yours in warning

David Hawke
--
This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to ***@lists.unixathome.org
with "unsubscribe adsl" in the body of the message

[David Hawke]

Post by Paul Quinlan
And you left it at that David?

Nope :-)

Post by Paul Quinlan
I also have been charged the full month, and will not accept that. I was
waiting till I saw what my ISP was going to do, as last time, they did not
part charge, and it turned out in my favour. However, this time, they have
part charged from changover date, and in no way will I accept a charge from
Telecom for a service they didn't provide.

Part charge from the changeover plus monthly charge from there. The
issue to me is that Telecom broek their contract yet still want to
charge the full month. The phone rep wasn't terribly helpful - they've
obviously been given a line which doesn't make a lot of sense,

Post by Paul Quinlan
My Telecom bill states Telecom IP services 06/08/05 - 05/09/05, that tells
me it is time based rental, not volume based. I will only accept time based
credit, which for me is from 24/08/05 when I changed over - at their
insistance that I do when they advised they were terminating the service.

I'd be happy enough with an acceptance that there should only be a part
charge - don't mind which, provided that they can justify the charge.
Interesting - I note that its the ISP's which have had to advise people
that the service was terminating, not Telecom - even that loos to have
some sontractual issues.


It's no wonder their profit is up.

DavidH

Post by Paul Quinlan
Yours definitely!
Paul Quinlan
-----Original Message-----
Of David Hawke
Sent: Tuesday, 20 September 2005 9:00 a.m.
Cc: ADSL List
Subject: Warning - Telecom charges
As most have now experienced, due to the termination of the Jetstream
Partner services, we have changed over from a Jetsream Plus 10Gb plan to
the equivalent (or was that replacement) from our ISP.
Surprise surprise - the latest Telecom bill has a full month's charge
for the Jetstream Plus service, despite the changeover occurring in the
middle of the period.
I queried the charge with Telecom and was advised that as it is a volume
based charge that the full amount is liable - because we might have used
the full volume in the first part of the month.
It seems to me that there are 2 options for them to sort their charges
out (particularly as they have forced the change - they have broken the
contract with us, not vice versa)
- consider it as a service charge - and therefore they should only
charge the first 2 weeks (it happens that the change was exactly
mid-period, 31 Aug), or
- consider it as a volume charge, determine the data volume we used for
the period up to 31 Aug, and pro-rate accordingly.
Suggesting that we need to pay the full charge because we might have
used the full data volume does not sit all well.
Yours in warning
David Hawke

[LEE Tet Yoon]

As most have now experienced, due to the termination of the Jetstream Partner services, we have changed over from a Jetsream Plus 10Gb plan to the equivalent (or was that replacement) from our ISP.
Surprise surprise - the latest Telecom bill has a full month's charge for the Jetstream Plus service, despite the changeover occurring in the middle of the period.
I queried the charge with Telecom and was advised that as it is a volume based charge that the full amount is liable - because we might have used the full volume in the first part of the month.
It seems to me that there are 2 options for them to sort their charges out (particularly as they have forced the change - they have broken the contract with us, not vice versa)
- consider it as a service charge - and therefore they should only charge the first 2 weeks (it happens that the change was exactly mid-period, 31 Aug), or
- consider it as a volume charge, determine the data volume we used for the period up to 31 Aug, and pro-rate accordingly.
Suggesting that we need to pay the full charge because we might have used the full data volume does not sit all well.

Good luck. When they switched us over to UBS they did the same. I don't know if anyone tried to fight it, I did not. I was aware this was what they were going to do and switched over to the cheapest plan (1gb or whatever) for the month in which the UBS switch over was going to occur (fortunately I was informed in time). As it turned out, some other stuff occurred which I won't go into but they these resulted in us being overcharged but they did rebate us for this.

P.S. We only had Telecom for ~ 7 days before the switch over!