At 02:08 p.m. 12/10/2004, you wrote:
>On Tue, 12 Oct 2004, Steve West wrote:
>
>> >> What I was wondering before singing up for the plans back in the day
>> >> was whether you got the discount on a toll-barred line?
>> >>
>> >> Given that we seem to be being charged the discounted price at home, it
>> >> would appear so.
>> >
>> > Given you can always disable or bypass the toll bar at your leisure,
>> > that'd make sense to me.
>>
>> Can you? http://www.telecom.co.nz/content/0,3900,101330-202110,00.html makes
>> it sound slow and expensive to add or remove the bar. Or are you thinking of
>> the Call Restriction or CallTrack services?
>>
>> Steve
>
>I never said it was free :) Nor did I say it was easy - but the account
>holder can obviously request its removal and/or move to a call restriction
>or CallTrack service.
>
>Point is that the Account Holder has the power, its their account..
>I guess the guaruntee is in the introductory paragraph on the above
>referenced url:
>
>"Permanent Toll Bar is a service that prevents all chargeable calls from
>being made from your home phone, including chargeable calls through
>_alternative Network Providers_."
>
>:)
I suppose the point is, if someone has to go through quite an effort to remove the bar, clearly
it involves work for Telecom and they could at the same time start offering the discount to
customers. It would sound reasonable if they are offering the discount as a benefit to customers
who choose them as their primary (direct dial) toll provider and therefore, if they ever need to
make toll calls, might use Telecom, that they should restrict it to customers who can make toll
calls. Since it takes a while and costs money to remove the bar, it would make sense that these
customers are not able to make toll calls with Telecom until they make the effort to remove the
bar (at which time they could also change direct dial toll provider I assume) logic would suggest
they should not be getting the discount. Of course what, when and how Telecom choose to offer
discounts is up to them but since this is not really a discount but a penalty IMHO (for reasons
mentioned in another e-mail) I would def say it's ridiculous for them not to penalise customers
who have barred toll calls.
The account holder always has the power of course, just as they have the power to change toll
providers to Telecom when using another toll provider, but is this really relevant?
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